Frequently Asked Questions

Can I pay by PayPal without creating a PayPal account?

Yes. At the end of the ordering process, you will be directed to PayPal. If you prefer not to create an account, then simply select the option ‘Don’t have a PayPal account?’ and you can enter your card details and confirm the payment as a PayPal guest.

When will my account be charged?

PayPal payments are usually credited within a few minutes.

What sort of payment confirmation will I receive?

You will receive an order confirmation which contains the link to your PayPal payment.

If for some reason, the payment process is interrupted, this link offers you the chance to reprocess your payment with PayPal. Please note, however, that after three hours payment via PayPal is no longer possible.

How often do you have to clean the beer lines using FullClear?

Beer lines should be cleaned twice in the first month (and we send a complimentary pack for new customers for the initial clean) thereafter once a month.

Please watch our process video www.fullclear.com/start on the “How It Works” page.

What equipment do I have to change to use FullClear?

None. Clean your beer line system using your current cleaning apparatus as recommended by your system manufacturer or brewery but substitute your current chemical for FullClear.

How long does the cleaning process take?

To ensure cleaning is only required to be carried out once a month, the FullClear solution should ideally be left in the beer lines overnight for maximum biofilm removal. The longer the FullClear solution is left in the beer lines the more effective it is of removing biofilm. We recommend leaving FullClear in the lines for a minimum of 2 hours but leaving it in overnight will achieve optimum results.

Is the FullClear process similar to my current cleaning process?

The FullClear process has been designed to be as similar to current cleaning processes as possible. Pull the beer in the lines through and flush the lines with water and empty the cleaning vessel. Pour BOTH FullClear containers into the empty cleaning vessel and fill with water. Pull the products into the lines and ensure the bleed lines are also filled with the products. Ideally leave overnight. Refill the cleaning vessel with clean water and pull the product through. Once the light blue FullClear liquid runs clear you are now free to flush the lines with water and reconnect your kegs.

What other components make FullClear so unique and effective?

Along with the actual beer line cleaning products, you will also receive a spray and brush and also nozzle tablets. Please use the spray on a regular basis and ensure all external parts are free of any visible build up using the brush provided. It is good practice to spray the keg connectors and sockets as you change kegs and on a regular basis to keep these exposed external parts clean. Also, rather than leaving your nozzle tablets and sparklers in soda water overnight, simply put them into a clean glass, drop in a tablet and fill with clean water which will leave them sterile for the next service. Our products ensure the whole system from the point of connection to the point of dispense are completely clean.

How can I tell all of the FullClear solution is removed from the beer lines after flushing?

By flushing your system properly using fresh water as recommended by your cleaning system manufacturer. This will remove all FullClear residue.

Is FullClear safe to use?

Yes. FullClear degrades into harmless elements, meaning there are no harmful by-products left within the beer lines ensuring the cleaning process is completely safe. This has added benefits as some water companies charge premises more if they use harmful chemicals such as chlorine. FullClear is eco-friendly and can be poured down your sink.

Is the product corrosive?

FullClear is 100% non-corrosive to your beer lines, seals or system.

Do my staff require training?

FullClear does not require any additional staff training or extra safety procedures on how to handle. Simply switch to FullClear and clean your system as normal.

What if the type of drink pulled from the beer line changes before the next clean?

If you change what drink is pulled from the beer line before the next clean is due, then flush the line with water before connecting the new drink / keg.

eg. You run out of Ridge Beer and want to change the line to Budweiser Beer before the next clean is due, then simply flush the line with water. No chemical clean is needed.

After cleaning you noticed particles in the beer?

After cleaning, especially after the first time you use the product, you may notice small particles of biofilm depositing in the first pints you pull through. These particles show that FullClear has done its job and broken up the stubborn residue that has built up in the lines. Simply ensure you flush with water thoroughly after each clean to ensure these contaminants are flushed away prior to serving your first pint.

What methods of payment do you accept?

We currently accept the following payment options: PayPal, Direct Debits, Mastercard credit and debit cards and Visa credit and debit cards. Currently, we only accept payments in sterling (£).

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